October Board Meeting

September 25th, 2018

In the last 30 days we have had one hundred and eighty-nine help desk tickets opened, and we have closed one hundred and seventy-three. We still have nineteen help desk tickets open and have solved tickets within a little over a half a day since they are opened on average. The tickets do not include all the student walk ins that happen during the day, or other staff walk ins that may happen.

Laptop roll out in grades 7-12 is just about complete. The only hold up at this point is the student’s paperwork in order to get them remaining out to them. We also have been helping with helpdesk tickets often as the beginning of the school year is quite busy, but we have been doing our best to ensure that we try to help staff in a timely manner.

Things are going well this year, and part of this is due to the excellent technology staff we have this year, and part is also due to the efforts of the rest of the staff who have been embracing new ideas and trying new techniques in the classroom using the technology that we provide to them, while also looking to the future.