Technology Manager November Board Report

October 29th, 2019

In the last 30 days we have had seventy-three help desk tickets opened, and we have closed seventy-six. We still have eight help desk tickets open and have solved tickets within a little less than half a day since they are opened on average. The tickets do not include all the student walk ins that happen during the day, or other staff walk ins that may happen. 

With grades being posted this week, ParentVUE & StudentVUE will start to be populated with the digital form of the students report cards in all grades. Parents will be able to see them by logging into ParentVUE and then clicking on Report Card on the left hand side. Also all Fall NWEA scores have also been put into Synergy, so the scores can also be found on ParentVUE and StudentVUE in the Test History button on the left hand side.

We have published an instructional website for parents on what information is in the ParentVUE portal and how they can change contact info, etc. The link for the site is:  One part of ParentVUE that we have opened is the Test History. This shows their student’s test scores for MEA’s, NWEA’s and SAT’s (If applicable). For MEA’s we have the past 2 years, for NWEA and SAT we have the past three years. If the test information included the students performance level that is also included in what parents can see in ParentVUE. This information is also on the student portal StudentVUE for students to be able to see their test history.  We hope to add instructional videos as well to this site.

 Things are going well this year, and part of this is due to the excellent technology staff we have this year, and part is also due to the efforts of the rest of the staff who have been embracing new ideas and trying new techniques in the classroom using the technology that we provide to them, while also looking to the future.