October Board Meeting

September 26th, 2017

In the last 30 days we have had one hundred and ninety-seven help desk tickets opened, and we have closed one hundred and seventy-eight. We still have fifty-two help desk tickets open and have solved tickets within about a half a day since they are opened on average. The tickets do not include all the student walk ins that happen during the day, or other staff walk ins that may happen. The average ticket time, from open to close is a under half a day.

All students in grades 4-6 have their paperwork in and have their Chromebook to use in their classroom. For grades 7-12 we have also handed out Chromebooks to students that have their paperwork in and that do not have an outstanding bill for laptop damages or missing items from a previous year. At CCS there is only one student that we need paperwork from home, and two students that have outstanding bills. At CHS there are six students that need their paperwork from home in, and four students that have outstanding bills.

Staff and students have given us a very positive response to the new Chromebooks that were purchased this year. We are now focusing on getting staff laptops replaced, starting with ed-techs. If there are any staff that have failing devices they will be moved to the head of the line so that we are not doubling up our work. We also have used the old student devices as spare computers in the classrooms that have a 1:1 laptop environment so that if a student’s laptop is acting up, or they do not have a laptop for any reason they can still take place in the assignment.  

Things are going well this year, and part of this is due to the excellent technology staff we have this year, and part is also due to the efforts of the rest of the staff who have been embracing new ideas and trying new techniques in the classroom using the technology that we provide to them, while also looking to the future.