Technology Manager April Board Meeting
March 30th, 2021
In the last 30 days we have had one hundred and thirty-six help desk tickets opened, and we have closed one hundred and thirty-four. We still have seven help desk tickets open. Tickets have been solved a little less than half a day since they are opened on average. The tickets do not include all the student walk-ins that happen during the day, or other staff walk-ins that may happen, or parent/student phone calls for remote learners.
Starting the week after April Break we will begin the Spring testing window for NWEA. This spring NWEA will also be used in the State as the MEA assessment. Every Friday I meet with the State to go over the changes that we will need to implement for the NWEA assessment.
On March 29th, the last of the laptops that were ordered for students were delivered. These laptops will be used to replace older laptops that are still being used across the district.
Things are going as well as can be expected this year, and part of this is due to the excellent technology staff we have this year, and part is also due to the efforts of the rest of the staff who have been embracing new ideas and trying new techniques in the classroom using the technology that we provide to them, while also looking to the future.