Technology Report

Technology Manager December Board Meeting

December 29th, 2022

In the last 30 days we have had fifty-four help desk tickets opened, and we have closed fifty-six. We still have three help desk tickets open. On average, tickets have been solved in less than half a day after they opened. The tickets only show what was requested through the form. They do not include all the student walk-ins that happen during the day, or other staff walk-ins that may happen.

The Maine DOE has offered schools STEM carts at no charge to the districts. They have offered one of three cart types for every 100 students. Every school was able to get one, except Carrabec Community School, which was able to get two. The three different types of carts offered were a Robotics & Programming Cart, AR / VR Cart, and Coding and Circuitry Cart. The district chose to get two of the AR/VR carts, two of the Coding & Circuitry Carts, and one of the Robotics & Programming Carts. The carts are now in and we are setting them up and getting them prepared for when the State offers professional development.

We have worked on upgrading a server that we have used for over 9 years to set up our computers. What it would do is take a snapshot of a computer that we set up. We can then push that snapshot or image down to any computer of the same make/model. This allows us to save time and ensure that devices are all set up the same way.

Unfortunately I will not be able to make it to the December board meeting as I have a family obligation. If you have any questions please feel free to reach out to me either by email or phone 635-3237.