Technology Report

Technology Manager April Board Meeting

March 28th, 2023

In the last 30 days, we have opened one hundred and one help desk tickets and closed ninety-eight. We have five help desk tickets open at this time.  On average, tickets have been solved in less than half a day after they were created. The tickets only show what was requested through the form but do not include all the staff and student walk-ins during the day. 

Starting May 1st, grades 3-8 and 2nd-year high school students will take the State’s new NWEA Through-Year assessment. At this time, all information from the State is still in draft form, but I am beginning to go through the process to find what the staff will need to know about this new assessment. This assessment will be a mix of the traditional NWEA MAP Growth with questions that will adapt to the student’s skill level, and it will also have criterion-referenced questions that will be within (above or below) one grade level that they are in. With this being the first time using this assessment, the State said we will not get student scores until July. 

We implemented the new module we are getting for Synergy, MTSS (Multi-Tiered System of Supports). A special thank you to Brian Twitchell, Jean Butler, Jaime Ela, and the Title 1 and Interventionists for helping to design the MTSS module. This module will help us track student interventions and how they are working with the students. This module is tailored to what we do, so there was considerable configuration work before we could go live with it. 

I have sent my second Technology Newsletter to all the staff. You can view the newsletter by going to

Please let me know if you have any questions.